About Us

The Power of Community

Supportive Organizational Infrastructure
1.1 A dynamic plan based on assessment of need
Conduct a formal readiness assessment.
Regularly address overall population needs based on patient and visit data.
Assess impact on scheduling and space.
Codify aims and how to measure them.
Look for innovative ways to expand use of virtual care
1.2 Policies and procedures to cover human resources, operational, and legal requirements
Identify patients who would benefit from telehealth visits using defined criteria.
Use documentation standards for all aspects of a telehealth visit.
Develop and implement generalized workflows and those needed for specific population segments.
Follow federal, local, medical practice and malpractice insurance guidance for virtual care provision
Adapt job descriptions and onboarding to Include telehealth expectations
Designate oversight responsibility for telehealth
1.3 Communication methods reaching community stakeholders
Engage a clinical champion
Build awareness in staff and community
Manage expectations of patients and families
1.4 Optimized space and technology
Stay current with evolving technology
Assign responsibility for technical support
Protect privacy and security in all locations and with all device options
Confirm home monitoring devices and interfaces used
Identify space and technology barriers and develop mitigation strategies
Productive interaction of patients and providers/care team
Sustainable Business Model
3.1 Continuous data-driven quality improvement system

Regularly monitor and act on metrics that align with goals
Incorporate telehealth into QI and strategic planning
Document value in financial and non-financial terms

3.2 Ongoing review and response to reimbursement and regulatory requirements

Stay abreast of payer reimbursement rules and requirements
Maximize traditional and alternative funding opportunities

About CSI Solutions and HealthcareCommunities.org


CSI Solutions is a health care consulting firm that offers a unique combination of industry understanding, innovative solutions and technology expertise to improve the health of communities. We develop sustainable, long-term solutions to strategic and operational issues facing health care organizations at national, regional, state and local levels.

In addition to its experienced staff, CSI Solutions has working relationships with leading clinical and improvement experts.

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How it started

CSI Solutions developed the original Healthcare Communities Web Portal in 2005 to support HRSA’s Health Disparities Collaboratives. This groundbreaking, multi-year improvement effort engaged Federally Qualified Health Centers in every state with the aim of improving health and health care for vulnerable Americans. HRSA project leaders needed a central location to manage project logistics, share project resources, communicate across teams, and report Collaborative data. They turned to CSI Solutions to develop a platform that could manage large amounts of data and content in a secure and flexible web environment.


Where we are today

Based on the transformative experience of the Health Disparities Collaborative, CSI rebuilt and has continuously improved the Healthcare Communities Portal. The site has grown from 3,000 registered users to over 30,000. Starting with just 5 communities, it has grown to support up to 70 communities, including CMS’s Transforming Clinical Practices Initiative, Partnership for Patients, and the QIO 11th Scope of Work. Individuals in every state and Puerto Rico are working to improve the quality, safety, and affordability of care across the US using CSI Solutions’ portal.

If you are interested in hosting a Community please complete the Contact Us form to provide us your contact information, and a member of our team will contact you shortly.