TELEHEALTH ONLINE CHANGE PACKAGE

Telehealth is used as an interim and long-term strategy to increase patient access to care, enhance care team productivity, and provide a positive experience for patient and provider.

ORGANIZATIONAL INFRASTRUCTURE

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Secondary Drivers

1.1.1 Assessment of need and identification
of aims and patient targets
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1.1.2 Policies for patient inclusion, staff roles,
legal requirements
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Communication methods that reach all stakeholders
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Quality Assurance/Quality Improvement

Resources

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PRODUCTIVE INTERACTIONS

While not all care can be provided with telehealth, many remote patient-provider interactions can be effective and satisfying for everyone involved.

Secondary Drivers

Role-based workflows, scripts, and documentation (link to a doc called “Toolkit”)
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Patient communication and engagement strategies
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Training approach
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Quality Assurance/Quality Improvement

Resources

1. Examples of workflows and scripts
2. Tips on patient engagement
3. Training resources
4. Measurement of telehealth

OPTIMIZED TECHNOLOGY

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Secondary Drivers

Bi-directional modalities and back-up systems confirmed, installed, and tested
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Integration of biometric monitoring and point of care testing

Resources

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BUSINESS MODEL

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quisque posuere vehicula ultrices. Suspendisse fermentum nisi id pharetra fringilla.

Secondary Drivers

Bi-directional modalities and back-up systems confirmed, installed, and tested
---------
Integration of biometric monitoring and point of care testing

Resources

1. Donec commodo mattis elit
2. Etiam dapibus ligula metus
3. In semper tincidunt mi
4. Praesent id consequat nisi

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