Quality Improvement

Quality Improvement (QI) is a foundational skill for today’s healthcare professional. Implemented well, QI supports efforts to provide excellent patient care, reduces clinician burden, empowers staff, and enhances the ability to manage priorities. Improvement requires changes across many dimensions of care, including implementing clinical improvement, training and supporting staff, and ensuring a strong business case.

Accelerate Quality improvement Plan Do Study Act
This AMA STEPSforward™ resource highlights the PDSA cycle, one element of the Model for Improvement, which provides a straightforward, iterative approach to quality improvement.

Approaches to Quality Improvement
This AHRQ page provides a concise overview of the Model for Improvement, developed by W. Edwards Deming and widely used in healthcare .

Preparing your Practice for Change Module
This AMA STEPSforward™ module steps through the organizational development necessary to implement quality improvement in an outpatient practice.

Quality Improvement Essentials Toolkit
IHI’s Quality Improvement Essentials Toolkit includes the tools and templates needed to launch a successful quality improvement project . Free registration is required.

Quality Improvement Strategies
This comprehensive quality improvement strategy guide, developed by the Safety Net Medical Home Initiative, addresses implementation of the Patient-Centered Medical Home (PCMH) model in primary care

Starting Lean Health Care Module
This AMA site presents an overview of Lean, an improvement methodology widely used in healthcare, and a framework for implementing a Lean project.

Team Check Up Tool – CUSP Toolkit
This AHRQ site provides patient safety improvement tools from AHRQ’s CUSP initiative. Resources focus on the hospital setting.

Team Culture Module
This AMA STEPSforward™ module addresses how an organization’s culture impacts efforts to change.

Why You Should Care About Quality
This 9-minute whiteboard video, created by IHI in collaboration with Dr. Mike Evans from the University of Toronto, introduces the concepts of quality improvement in health care. It is appropriate for use in staff training.