Telehealth Community

During the COVID-19 health crisis and beyond many need access to guidance on telehealth, including clinical, legal, and technical expertise, as well as advice from peers. Participation in this community is free.

Welcome to the Telehealth Community

CSI Solutions and its partners have launched this community to enable rapid access to telehealth information and resources. Join the conversation to learn and contribute to this important work.

Meet Our Community Facilitators

Roger Chaufournier, MHSA
CEO of CSI Solutions

Kathy Reims, MD, FAAFP
CMO of CSI Solutions

Christian Milaster, MS
Founder and President
Ingenium Digital Health

Kathy Letendre, MHA
Organizational Excellence Advisor
Ingenium Digital Health

Tom Davis, MD
Physician Telemedicine Advisor
Ingenium Digital Health

 

Join the Telehealth Forums to share insights and questions. Once you login, you can choose the Subscriptions option to receive email notifications of new posts.

Participation is free. We will not share your contact information with vendors or other third parties. Some products and services recommended by peers may have associated costs.

Upcoming Telehealth Webinars

September 17, 2020 12PM ET – Telehealth Use Cases for Acute and Post-Acute Care

Virtual Inpatient Care, Remote Patient Monitoring and other valuable use cases.
In this 60-minute webinar, join Christian Milaster, Founder & President of Ingenium Digital Health Advisors, as he shares real-life examples from his experience in helping healthcare organizations to offer the best of both worlds.


Previous Telehealth Webinars


August 20, 2020 – Measuring Telehealth Success

View Webinar Recording  View Webinar Slides

July 23, 2020 – Hybrid Care Delivery: The Best of Both Worlds

View Webinar Recording  View Webinar Slides

July 9, 2020 – Optimizing Your Telehealth Services The 6 Hallmarks of Excellent Telehealth Services

View Webinar Recording  View Webinar Slides


Selected Recent Telehealth Resources

This is a nice piece outlining competencies needing to be taught at various level of medical training relative to telehealth and can be adapted for other purposes.
Published on: 2020-11-12
This change package is built on a set of primary and secondary drivers that lead to optimization of telehealth services.
Published on: 2020-09-24
This updated site provides AMA updates and a link to AMA’s Steps Forward Module on Telemedicine.
Published on: 2020-07-14
This 60-minute HIMMS webcast explores how Northwell Health is leveraging multiple technology platforms in new ways during the COVID-19 health crisis.
Published on: 2020-07-14
Optimizing telehealth
Published on: 2020-07-14
The following sample scripts can help your front desk team manage the process of helping patients handling the shift to telehealth appointments.
Published on: 2020-07-14

Telehealth Updates

Ingenium Digital Health Advisors Optimizing Care Delivery

  • The Bare Necessities of a Telehealth Program
    by Christian Milaster on July 13, 2021 at 5:55 am

    Telehealth has taken the care delivery world by storm due to the Covid-19 health crisis. An esoteric way to receive care at best before March 2020, virtually every patient has heard about telehealth if not even tried it. While the majority of so-called “telehealth visits” were conducted over the phone (for a variety of [...] The post The Bare Necessities of a Telehealth Program appeared first on Ingenium Digital Health Advisors.

  • Designing Smooth Telehealth Workflows
    by Christian Milaster on July 6, 2021 at 6:14 am

    Have you ever thought about the meaning of the word “workflow”? Once you do, it’s quite obvious: the workflow defines how the work flows — literally. In this week’s Telehealth Tuesday I’ll share some of my insights on optimizing telehealth workflows so that they are efficient, effective — and smooth! And I’ll be leveraging [...] The post Designing Smooth Telehealth Workflows appeared first on Ingenium Digital Health Advisors.

  • Essential Tools for Optimizing Telehealth
    by Christian Milaster on June 29, 2021 at 7:31 am

    Optimization is commonly defined as the act of making the best use of a resource. Optimization is also a mindset to continually improve: not to pursue perfection, but to continue to reduce wasted time or resources.If we were living in a static world, optimization would be akin to putting the finishing touches on something: to [...] The post Essential Tools for Optimizing Telehealth appeared first on Ingenium Digital Health Advisors.

Telehealth Forums

Introduction
TELEHEALTH ONLINE CHANGE PACKAGE

Telehealth is used as an interim and long-term strategy to increase patient access to care, enhance care team productivity, and provide a positive experience for patient and provider.

Organizational Infrastructure
SUPPORTIVE ORGANIZATIONAL INFRASTRUCTURE

Secondary Drivers

1.1 Dynamic plan based on assessment of need
---------

1.2 Policies and procedures to cover HR, operations, legal
---------

1.3 Optimized space, equipment, and technology
---------

Change Concepts

Change Concepts (1.1)

Change Concepts (1.2)

Change Concepts (1.3)

Choose a secondary driver to reveal its change concepts

-Regularly address overall population needs for telehealth based on patient and visit data.

-Look for innovative ways to use virtual care to address needs and preferences of patients and the care team.

-Conduct formal operations, technology, clinical, and patient readiness assessments.

-Assess operational impact of all types of telehealth (phone, synchronous video, other).

-Establish aims, determine how to measure them, and include these in the organization’s strategic and quality plans.

-Identify candidates who will benefit from telehealth using defined criteria.

-Identify patients who may have difficulty engaging in telehealth and develop mitigation strategies for those for whom telehealth is desired.

-Designate oversight responsibility for telehealth.

-Follow federal, local, medical practice and malpractice insurance guidance for virtual care provision.

-Engage patients and frontline staff to develop and implement generalized workflows and those needed for specific population segments.

-Adapt job descriptions and onboarding material to include telehealth expectations.

-Assign responsibility for technical support.

-Confirm or supply needed home monitoring devices and interfaces.

-Protect privacy and security in all locations and with all device options.

-Stay current with evolving technology.

-Anticipate things that can go wrong and develop written contingency plans.

Resources

No Resources

No Resources

No Resources

Productive Interactions
PRODUCTIVE INTERACTION OF PATIENTS AND PROVIDER/CARE TEAM

Secondary Drivers

2.1 Standardized, role-based workflows, scripts, and documentation
---------

2.2 Communication and marketing to reach internal and external stakeholders
---------

2.3 Formal initial and ongoing training approaches
---------

1.4 Optimized space and technology
---------

Change Concepts

Change Concepts (2.1)

Change Concepts (2.2)

Change Concepts (2.3)

Choose a secondary driver to reveal its change concepts

-Define responsibilities for all aspects of the telehealth visit, including the provision of self-management support.

-Use scripts for reliable messaging before, during, and after the visit.

- Incorporate virtual care and remote monitoring documentation into an overall record and care plan.

-Regularly review and standardize telehealth workflows.

-Develop procedures to ensure patient safety in the virtual care environment.

-Engage a clinical champion.

-Engage patient champions.

-Build awareness in staff and community about telehealth options offered by the practice.

-Assist patients and families in understanding the types of care and visits appropriate for telehealth.

-Prepare staff, patients and families for positive and effective engagement through telehealth.

-Adapt job descriptions and onboarding material to include telehealth expectations.

-Train all members of the care team for their roles and responsibilities for telehealth.

-Cross train staff in their roles and responsibilities for telehealth.

-Provide staff with tools and information to engage patients in a culturally appropriate manner.

-Stay current with evolving technology.

-Anticipate things that can go wrong and develop written contingency plans.

Resources

No Resources

No Resources

No Resources

Business Model
BUSINESS MODEL

Secondary Drivers

3.1 Continuous data-driven quality improvement system
---------

3.2 Ongoing review of the business case for telehealth services.
---------

2.3 Formal initial and ongoing training approaches
---------

1.4 Optimized space and technology
---------

Change Concepts

Change Concepts (3.1)

Change Concepts (3.2)

Choose a secondary driver to reveal its change concepts

-Monitor care delivery performance for all patients: those that receive telehealth and
those that do not.

-Incorporate feedback from staff, patients, and families to improve experience with
telehealth for all.

-Regularly monitor and act on metrics that align with goals.

-Regularly review and standardize telehealth workflows.

-Develop procedures to ensure patient safety in the virtual care environment.

-Assess and optimize the efficiency of telehealth services.

-Maximize traditional and alternative funding opportunities.

-Understand positive and negative financial impact of telehealth on patients.

-Assist patients and families in understanding the types of care and visits appropriate for
telehealth.

-Prepare staff, patients and families for positive and effective engagement through
telehealth.

-Adapt job descriptions and onboarding material to include telehealth expectations.

-Train all members of the care team for their roles and responsibilities for telehealth.

-Cross train staff in their roles and responsibilities for telehealth.

-Provide staff with tools and information to engage patients in a culturally appropriate
manner.

-Stay current with evolving technology.

-Anticipate things that can go wrong and develop written contingency plans.

Resources

No Resources

No Resources

No Resources

previous arrow
next arrow
Introduction
Organizational Infrastructure
Productive Interactions
Business Model
previous arrow
next arrow

Follow us on Twitter

Load More...