Introduction
TELEHEALTH ONLINE CHANGE PACKAGE

Telehealth is used as an interim and long-term strategy to increase patient access to care, enhance care team productivity, and provide a positive experience for patient and provider.

Organizational Infrastructure
SUPPORTIVE ORGANIZATIONAL INFRASTRUCTURE

Secondary Drivers

1.1 Dynamic plan based on assessment of need
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1.2 Policies and procedures to cover HR, operations, legal
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1.3 Optimized space, equipment, and technology
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Productive Interactions
PRODUCTIVE INTERACTION OF PATIENTS AND PROVIDER/CARE TEAM

Secondary Drivers

2.1 Standardized, role-based workflows, scripts, and documentation
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2.2 Communication and marketing to reach internal and external stakeholders
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2.3 Formal initial and ongoing training approaches
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1.4 Optimized space and technology
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Business Model
BUSINESS MODEL

Secondary Drivers

3.1 Continuous data-driven quality improvement system
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3.2 Ongoing review of the business case for telehealth services.
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2.3 Formal initial and ongoing training approaches
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1.4 Optimized space and technology
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Resources

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Introduction
Organizational Infrastructure
Productive Interactions
Business Model
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