Telehealth Community

During the COVID-19 health crisis and beyond many need access to guidance on telehealth, including clinical, legal, and technical expertise, as well as advice from peers. Participation in this community is free.

Telehealth Forums

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Interactive Collaboration

Telehealth ForumsLast post
Telehealth Operations OasisPost questions or information on optimizing, launching, integrating telehealth9 Topics · 14 PostsLast post: Telehealth and Influenza · 2 weeks ago · Roger Chaufournier
Telehealth and Influenza
2 weeks ago · Roger Chaufournier
Telehealth Clinicians CornerPost questions or information on the clinical side of telehealth15 Topics · 20 PostsLast post: HHS Telemedicine HACKs · 2 weeks ago · Roger Chaufournier
HHS Telemedicine HACKs
2 weeks ago · Roger Chaufournier
Telehealth Technology TerminalPost questions or information on telehealth technology8 Topics · 8 PostsLast post: 10 Steps on Creating an Effective … · 1 month ago · Anna Solano
General TopicsLast post
News & EventsPost telehealth-related news or events here.8 Topics · 13 PostsLast post: HHS Telehealth Hack Resources · 2 weeks ago · Roger Chaufournier
Water CoolerPost general topics that don't fit anywhere else.0 Topics · 0 PostsNo topics yet!
No topics yet!

Telehealth Resources

Selected recent Telehealth resources
COVID-19: Telehealth Takeaways from the CARES Act
Key takeaways from the CARES Act related to telehealth from legal experts at Foley and Lardner, LLP.

CHA Tele-visit Protocol
Detailed protocols, workflows, and script suggestions for telehealth visits from Cambridge Health Alliance.

KP Telehealth FAQs
An approved FAQ with answers to many questions related to COVID-19 from patients/family members. Developed by Kaiser Permanente.

Telehealth Triage Workflow
COVID-19 “Reason for Call,” a triage document for healthcare workers and KP employees. Developed by Kaiser Permanente.

Who to Test Workflow
Developed by Kaiser Permanente.

Telehealth Updates

Ingenium Digital Health Advisors Optimizing Care Delivery

  • Telehealth Success through Conscious Change Management
    by Christian Milaster on September 22, 2020 at 7:25 am

    A quote from one of the brothers Mayo, Dr. Charlie Mayo, has stuck with me all these years: "Today the only thing that is permanent is change." The quote was recorded almost 90 years ago in 1931 and never was more true than today. If change is what we have to deal with constantly, [...] The post Telehealth Success through Conscious Change Management appeared first on Ingenium Digital Health Advisors.

  • by Christian Milaster on September 15, 2020 at 6:28 am

    Telehealth Workflows, Policies & TechnologiesEvery extraordinary recipe for a sublime dish relies on superb ingredients and high-grade kitchen tools that the seasoned chefs carefully procure and maintain. The secret behind sublime telehealth, lies in a similar list of ingredients and tools, namely workflows, policies, and technology. While technology is obviously a key ingredient in a [...] The post appeared first on Ingenium Digital Health Advisors.

  • Why Healthcare Organizations need a Telehealth Strategy
    by Christian Milaster on September 8, 2020 at 6:33 am

    A bridge is typically a metaphor for creating a shortcut, crossing a chasm, or to overcome an obstacle like a river. A Telehealth Strategy serves the same purpose: to navigate you confidently across and through the uncertain future to get “to the other side”. Unlike bridges though, plans and strategies are not created to [...] The post Why Healthcare Organizations need a Telehealth Strategy appeared first on Ingenium Digital Health Advisors.

Welcome to the Telehealth Community

CSI Solutions and its partners have launched this community to enable rapid access to telehealth information and resources. Join the conversation to learn and contribute to this important work.

Meet Our Community Facilitators

Roger Chaufournier, MHSA
CEO of CSI Solutions

Kathy Reims, MD, FAAFP
CMO of CSI Solutions

Christian Milaster, MS
Founder and President
Ingenium Digital Health

Kathy Letendre, MHA
Organizational Excellence Advisor
Ingenium Digital Health

Tom Davis, MD
Physician Telemedicine Advisor
Ingenium Digital Health

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Participation is free. We will not share your contact information with vendors or other third parties. Some products and services recommended by peers may have associated costs.

Follow us on Twitter

🔹When rolling out #telehealth, how can you avoid confusion, resistance, reluctance, frustration and backsliding? See our article on applying the ADKAR® model to #telemedicine and #virtualcare.

🔹 Are your physicians embracing telemedicine? Are you a physician that likes doing telemedicine? If not, read on. #telehealth #telemedicine

🔹 #Telehealth, “delivering health care at a distance”, is a great clinical tool to address the #Coronavirus crisis. Just don’t rely on your telehealth technology vendor to properly set up your #telemedicine service. #covid19

If your #Telehealth Service sucks (aka frustrated physicians, visits & revenue down, slow patient uptake) it's because you are doing it wrong.
Talk with me to find out how you can do it right.

#telemedicine #covid19

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