Telehealth Community

During the COVID-19 health crisis and beyond many need access to guidance on telehealth, including clinical, legal, and technical expertise, as well as advice from peers. Participation in this community is free.

Telehealth Forums

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Telehealth Resources

Selected recent Telehealth resources
COVID-19: Telehealth Takeaways from the CARES Act
Key takeaways from the CARES Act related to telehealth from legal experts at Foley and Lardner, LLP.

CHA Tele-visit Protocol
Detailed protocols, workflows, and script suggestions for telehealth visits from Cambridge Health Alliance.

KP Telehealth FAQs
An approved FAQ with answers to many questions related to COVID-19 from patients/family members. Developed by Kaiser Permanente.

Telehealth Triage Workflow
COVID-19 “Reason for Call,” a triage document for healthcare workers and KP employees. Developed by Kaiser Permanente.

Who to Test Workflow
Developed by Kaiser Permanente.

Telehealth Updates

Ingenium Digital Health Advisors Optimizing Care Delivery

  • 5 Reasons Why Telehealth is a Must for Rural Health Care
    by Christian Milaster on October 26, 2021 at 10:00 am

    The Covid-19 health crisis showed everyone in healthcare that telehealth can be a viable alternative to in-person care. Especially patients, for the most part, enjoyed the convenience that telehealth has to offer and would prefer not to go back to the arduous and time consuming in-person care, especially for mundane things like the review [...] The post 5 Reasons Why Telehealth is a Must for Rural Health Care appeared first on Ingenium Digital Health Advisors.

  • Addressing Patients’ Top 3 Telehealth Pain Points
    by Christian Milaster on October 19, 2021 at 6:24 am

    According to a survey published by J.D. Power, the three top complaints by patients about telehealth include: limited services lack of awareness of costs confusing technology requirements In this week’s column of Telehealth Tuesday I’m presenting three solutions to address those complaints. The Good News The good news from the survey is the stark [...] The post Addressing Patients’ Top 3 Telehealth Pain Points appeared first on Ingenium Digital Health Advisors.

  • Enabling Virtual Care: Forms, Appointments, and More
    by Christian Milaster on October 12, 2021 at 5:21 am

    In recent months healthcare leaders’ perception of telehealth has shifted. It seems that the realization finally hit that this form of care delivery is definitely “here to stay” and that a healthcare organization ought to do something about it, if they wanted to stay competitive — and give their patients what they want most: convenient [...] The post Enabling Virtual Care: Forms, Appointments, and More appeared first on Ingenium Digital Health Advisors.

Welcome to the Telehealth Community

CSI Solutions and its partners have launched this community to enable rapid access to telehealth information and resources. Join the conversation to learn and contribute to this important work.

Meet Our Community Facilitators

Roger Chaufournier, MHSA
CEO of CSI Solutions

Kathy Reims, MD, FAAFP
CMO of CSI Solutions

Christian Milaster, MS
Founder and President
Ingenium Digital Health

Kathy Letendre, MHA
Organizational Excellence Advisor
Ingenium Digital Health

Tom Davis, MD
Physician Telemedicine Advisor
Ingenium Digital Health

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