Telehealth Community

During the COVID-19 health crisis and beyond many need access to guidance on telehealth, including clinical, legal, and technical expertise, as well as advice from peers. Participation in this community is free.

Telehealth Forums

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Telehealth Clinicians Corner

Post questions or information on the clinical side of telehealth
TopicsLast post
HHS Telemedicine HACKsBy Roger Chaufournier0 Replies · 104 ViewsLast post: 2 months ago · Roger Chaufournier
2 months ago
Roger Chaufournier
Reducing Telehealth No Show RatesBy Roger Chaufournier1 Reply · 220 ViewsLast post: 3 months ago · Christian Milaster
3 months ago
Christian Milaster
Evidence of Telehealth EfficacyBy Roger Chaufournier0 Replies · 221 ViewsLast post: 3 months ago · Roger Chaufournier
3 months ago
Roger Chaufournier
Question about Patient ReistanceBy Roger Chaufournier1 Reply · 205 ViewsLast post: 3 months ago · Anthony Constantinou
3 months ago
Anthony Constantinou
Question on Experience wth Patient MonitoringBy Roger Chaufournier0 Replies · 186 ViewsLast post: 3 months ago · Roger Chaufournier
3 months ago
Roger Chaufournier
Patient Scripts for TelehealthBy Roger Chaufournier0 Replies · 214 ViewsLast post: 4 months ago · Roger Chaufournier
4 months ago
Roger Chaufournier
CMS Creates new Office of Burden Reduction and Health InformaticsBy Greg Wolverton0 Replies · 235 ViewsLast post: 4 months ago · Greg Wolverton
4 months ago
Greg Wolverton
As telehealth becomes the new normal, NCQA updates quality measuresBy Greg Wolverton1 Reply · 287 ViewsLast post: 4 months ago · Anthony Constantinou
4 months ago
Anthony Constantinou
Clinician's CornerBy Thomas Davis0 Replies · 301 ViewsLast post: 4 months ago · Thomas Davis
4 months ago
Thomas Davis
Tele-behavioral HealthBy Roger Chaufournier1 Reply · 315 ViewsLast post: 5 months ago · Christian Milaster
5 months ago
Christian Milaster
Teledentistry provides new insightsBy Kathy Reims0 Replies · 479 ViewsLast post: 6 months ago · Kathy Reims
6 months ago
Kathy Reims
Tele-dental CareBy Roger Chaufournier0 Replies · 370 ViewsLast post: 6 months ago · Roger Chaufournier
6 months ago
Roger Chaufournier
Telemedicine or Remote Care?By Christian Milaster0 Replies · 469 ViewsLast post: 6 months ago · Christian Milaster
6 months ago
Christian Milaster
AnnouncementsBy Roger Chaufournier1 Reply · 682 ViewsLast post: 6 months ago · Dan Kamyck
6 months ago
Dan Kamyck
Future of Primary Care After PandemicBy Roger Chaufournier0 Replies · 451 ViewsLast post: 6 months ago · Roger Chaufournier
6 months ago
Roger Chaufournier

Telehealth Resources

Selected recent Telehealth resources
COVID-19: Telehealth Takeaways from the CARES Act
Key takeaways from the CARES Act related to telehealth from legal experts at Foley and Lardner, LLP.

CHA Tele-visit Protocol
Detailed protocols, workflows, and script suggestions for telehealth visits from Cambridge Health Alliance.

KP Telehealth FAQs
An approved FAQ with answers to many questions related to COVID-19 from patients/family members. Developed by Kaiser Permanente.

Telehealth Triage Workflow
COVID-19 “Reason for Call,” a triage document for healthcare workers and KP employees. Developed by Kaiser Permanente.

Who to Test Workflow
Developed by Kaiser Permanente.

Telehealth Updates

Ingenium Digital Health Advisors Optimizing Care Delivery

  • 5 Telehealth Metrics Healthcare Leaders Need to Pay Attention to
    by Christian Milaster on October 27, 2020 at 6:55 am

    With telehealth having been launched virtually overnight in most healthcare organizations, many leaders are pretty much in the dark when it comes to their insights into the performance of their organization’s telehealth services. Without “knowing how it’s going”, healthcare organizations risk alienating clinicians, limiting patients’ access to care, and hurting their bottom line. In [...] The post 5 Telehealth Metrics Healthcare Leaders Need to Pay Attention to appeared first on Ingenium Digital Health Advisors.

  • Is Virtual Care Worsening Outcomes?
    by Christian Milaster on October 20, 2020 at 9:18 am

    The Covid-19 health crisis accelerated the wide-spread adoption of virtual care to quickly get care to the patients while keeping physicians, staff and patients safe. But after many months of some patients being seen “virtual only”, the question is asked: Is virtual care worsening outcomes? A Simple 4-step Care Process I’ve been working in [...] The post Is Virtual Care Worsening Outcomes? appeared first on Ingenium Digital Health Advisors.

  • No Virtual Care Waiting Rooms, Please!
    by Christian Milaster on October 13, 2020 at 6:08 am

    As we are getting more and more familiar with the new virtual care paradigm, the “new normal” seems to slowly now also embrace the widespread abomination of traditional care: Making Patients Wait. Thus my plea is: No Virtual Care Waiting Rooms, please! Virtual Care Waiting Rooms are Necessary! Now, don’t get me wrong — [...] The post No Virtual Care Waiting Rooms, Please! appeared first on Ingenium Digital Health Advisors.

Welcome to the Telehealth Community

CSI Solutions and its partners have launched this community to enable rapid access to telehealth information and resources. Join the conversation to learn and contribute to this important work.

Meet Our Community Facilitators

Roger Chaufournier, MHSA
CEO of CSI Solutions

Kathy Reims, MD, FAAFP
CMO of CSI Solutions

Christian Milaster, MS
Founder and President
Ingenium Digital Health

Kathy Letendre, MHA
Organizational Excellence Advisor
Ingenium Digital Health

Tom Davis, MD
Physician Telemedicine Advisor
Ingenium Digital Health

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