Telehealth Community

During the COVID-19 health crisis and beyond many need access to guidance on telehealth, including clinical, legal, and technical expertise, as well as advice from peers. Participation in this community is free.

Telehealth Forums

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Telehealth Operations Oasis

Post questions or information on optimizing, launching, integrating telehealth
TopicsLast post
Telehealth and InfluenzaBy Roger Chaufournier0 Replies · 101 ViewsLast post: 2 months ago · Roger Chaufournier
2 months ago
Roger Chaufournier
Influenza season is coming soon!By Kathy Reims0 Replies · 177 ViewsLast post: 2 months ago · Kathy Reims
2 months ago
Kathy Reims
Telehealth Claims TrackerBy Roger Chaufournier0 Replies · 234 ViewsLast post: 4 months ago · Roger Chaufournier
4 months ago
Roger Chaufournier
CMS issues its first proposal to continue telehealth flexibilities, in home health proposed ruleBy Greg Wolverton1 Reply · 236 ViewsLast post: 4 months ago · Christian Milaster
4 months ago
Christian Milaster
Virtual care flexibility policiesBy Greg Wolverton0 Replies · 290 ViewsLast post: 5 months ago · Greg Wolverton
5 months ago
Greg Wolverton
What makes a high quality telehealth encounter?By Lander Cooney0 Replies · 235 ViewsLast post: 5 months ago · Lander Cooney
5 months ago
Lander Cooney
Telehealth Scheduling questionBy Laurel Simmons2 Replies · 337 ViewsLast post: 5 months ago · Christian Milaster
5 months ago
Christian Milaster
Telehealth and the Black SwanBy Christian Milaster2 Replies · 543 ViewsLast post: 5 months ago · Christian Milaster
5 months ago
Christian Milaster
Readiness AssessmentBy Greg Wolverton0 Replies · 506 ViewsLast post: 6 months ago · Greg Wolverton
6 months ago
Greg Wolverton

Telehealth Resources

Selected recent Telehealth resources
COVID-19: Telehealth Takeaways from the CARES Act
Key takeaways from the CARES Act related to telehealth from legal experts at Foley and Lardner, LLP.

CHA Tele-visit Protocol
Detailed protocols, workflows, and script suggestions for telehealth visits from Cambridge Health Alliance.

KP Telehealth FAQs
An approved FAQ with answers to many questions related to COVID-19 from patients/family members. Developed by Kaiser Permanente.

Telehealth Triage Workflow
COVID-19 “Reason for Call,” a triage document for healthcare workers and KP employees. Developed by Kaiser Permanente.

Who to Test Workflow
Developed by Kaiser Permanente.

Telehealth Updates

Ingenium Digital Health Advisors Optimizing Care Delivery

  • 5 Telehealth Metrics Healthcare Leaders Need to Pay Attention to
    by Christian Milaster on October 27, 2020 at 6:55 am

    With telehealth having been launched virtually overnight in most healthcare organizations, many leaders are pretty much in the dark when it comes to their insights into the performance of their organization’s telehealth services. Without “knowing how it’s going”, healthcare organizations risk alienating clinicians, limiting patients’ access to care, and hurting their bottom line. In [...] The post 5 Telehealth Metrics Healthcare Leaders Need to Pay Attention to appeared first on Ingenium Digital Health Advisors.

  • Is Virtual Care Worsening Outcomes?
    by Christian Milaster on October 20, 2020 at 9:18 am

    The Covid-19 health crisis accelerated the wide-spread adoption of virtual care to quickly get care to the patients while keeping physicians, staff and patients safe. But after many months of some patients being seen “virtual only”, the question is asked: Is virtual care worsening outcomes? A Simple 4-step Care Process I’ve been working in [...] The post Is Virtual Care Worsening Outcomes? appeared first on Ingenium Digital Health Advisors.

  • No Virtual Care Waiting Rooms, Please!
    by Christian Milaster on October 13, 2020 at 6:08 am

    As we are getting more and more familiar with the new virtual care paradigm, the “new normal” seems to slowly now also embrace the widespread abomination of traditional care: Making Patients Wait. Thus my plea is: No Virtual Care Waiting Rooms, please! Virtual Care Waiting Rooms are Necessary! Now, don’t get me wrong — [...] The post No Virtual Care Waiting Rooms, Please! appeared first on Ingenium Digital Health Advisors.

Welcome to the Telehealth Community

CSI Solutions and its partners have launched this community to enable rapid access to telehealth information and resources. Join the conversation to learn and contribute to this important work.

Meet Our Community Facilitators

Roger Chaufournier, MHSA
CEO of CSI Solutions

Kathy Reims, MD, FAAFP
CMO of CSI Solutions

Christian Milaster, MS
Founder and President
Ingenium Digital Health

Kathy Letendre, MHA
Organizational Excellence Advisor
Ingenium Digital Health

Tom Davis, MD
Physician Telemedicine Advisor
Ingenium Digital Health

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