Telehealth Community

During the COVID-19 health crisis and beyond many need access to guidance on telehealth, including clinical, legal, and technical expertise, as well as advice from peers. Participation in this community is free.

Telehealth Forums

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Telehealth Resources

Selected recent Telehealth resources
COVID-19: Telehealth Takeaways from the CARES Act
Key takeaways from the CARES Act related to telehealth from legal experts at Foley and Lardner, LLP.

CHA Tele-visit Protocol
Detailed protocols, workflows, and script suggestions for telehealth visits from Cambridge Health Alliance.

KP Telehealth FAQs
An approved FAQ with answers to many questions related to COVID-19 from patients/family members. Developed by Kaiser Permanente.

Telehealth Triage Workflow
COVID-19 “Reason for Call,” a triage document for healthcare workers and KP employees. Developed by Kaiser Permanente.

Who to Test Workflow
Developed by Kaiser Permanente.

Telehealth Updates

Ingenium Digital Health Advisors Optimizing Care Delivery

  • Improving Mental & Behavioral Health at a Distance
    by Christian Milaster on May 11, 2021 at 8:34 am

    The use of video visits for the treatment of mental and behavioral health was one of the first applications of telehealth. But over the past decades TeleBehavioralHealth (which includes TeleMentalHealth) has evolved into a cornucopia of “care at a distance” scenarios. In this telemedicine services spotlight article, I'll be shining a light on how multiple [...] The post Improving Mental & Behavioral Health at a Distance appeared first on Ingenium Digital Health Advisors.

  • The 10-fold Return on Mastering Webside Manners (Part 3)
    by Christian Milaster on May 4, 2021 at 4:23 am

    The expression of “webside manners” is a play on word of combining web presence with bedside manners. In this third and final part we are concluding this series by describing the 10 benefits that derive from investing just a little bit of time to train clinicians on the best practices of conducting video telemedicine. [...] The post The 10-fold Return on Mastering Webside Manners (Part 3) appeared first on Ingenium Digital Health Advisors.

  • The 10-fold Return on Mastering Webside Manners (Part 2)
    by Christian Milaster on April 27, 2021 at 6:39 am

    The positive effect of good “bedside manners”, i.e., clinicians' behavior toward patients, has been studied and understood for many years. As a study of 13 clinical trials found, “when doctors were given training to hone their people skills, patients typically fared better in their efforts to lose weight, lower their blood pressure, or manage [...] The post The 10-fold Return on Mastering Webside Manners (Part 2) appeared first on Ingenium Digital Health Advisors.

Welcome to the Telehealth Community

CSI Solutions and its partners have launched this community to enable rapid access to telehealth information and resources. Join the conversation to learn and contribute to this important work.

Meet Our Community Facilitators

Roger Chaufournier, MHSA
CEO of CSI Solutions

Kathy Reims, MD, FAAFP
CMO of CSI Solutions

Christian Milaster, MS
Founder and President
Ingenium Digital Health

Kathy Letendre, MHA
Organizational Excellence Advisor
Ingenium Digital Health

Tom Davis, MD
Physician Telemedicine Advisor
Ingenium Digital Health

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