Telehealth Community

During the COVID-19 health crisis and beyond many need access to guidance on telehealth, including clinical, legal, and technical expertise, as well as advice from peers. Participation in this community is free.

Welcome to the Telehealth Community

CSI Solutions and its partners have launched this community to enable rapid access to telehealth information and resources. Join the conversation to learn and contribute to this important work.

Meet Our Community Facilitators

Roger Chaufournier, MHSA
CEO of CSI Solutions

Kathy Reims, MD, FAAFP
CMO of CSI Solutions

Christian Milaster, MS
Founder and President
Ingenium Digital Health

Peter Caplan, MPCD, MS
Telehealth Strategy & Implementation Advisor Ingenium Digital Health Advisors


Join the Telehealth Forums to share insights and questions. Once you login, you can choose the Subscriptions option to receive email notifications of new posts.

Participation is free. We will not share your contact information with vendors or other third parties. Some products and services recommended by peers may have associated costs.

July 9, 2020 – Optimizing Your Telehealth Services The 6 Hallmarks of Excellent Telehealth Services

View Webinar Recording  View Webinar Slides

Selected Recent Telehealth Resources

This is a nice piece outlining competencies needing to be taught at various level of medical training relative to telehealth and can be adapted for other purposes.
Published on: 2020-11-12
This change package is built on a set of primary and secondary drivers that lead to optimization of telehealth services.
Published on: 2020-09-24
This updated site provides AMA updates and a link to AMA’s Steps Forward Module on Telemedicine.
Published on: 2020-07-14
This 60-minute HIMMS webcast explores how Northwell Health is leveraging multiple technology platforms in new ways during the COVID-19 health crisis.
Published on: 2020-07-14
Optimizing telehealth
Published on: 2020-07-14
The following sample scripts can help your front desk team manage the process of helping patients handling the shift to telehealth appointments.
Published on: 2020-07-14

Telehealth Updates

Ingenium Digital Health Advisors Optimizing Care Delivery

  • The Role of Telehealth in the Future of Rural Health
    by Christian Milaster on September 14, 2021 at 5:29 am

    Over the past months our team has had many conversations with the leaders, staff and clinicians at many rural health care organizations - Critical Access Hospitals, community behavioral health services, community health centers, rural health clinics, etc. While the challenges vary from organization to organization, the overall tenor is the same: “some of our [...] The post The Role of Telehealth in the Future of Rural Health appeared first on Ingenium Digital Health Advisors.

  • Why Physicians Don’t Like Being on Camera
    by Christian Milaster on September 7, 2021 at 6:33 am

    All Great Truths begin as Blasphemies. ~George Bernard Shaw Blasphemous Telehealth Secrets, Part 1 While the adoption of telehealth did skyrocket during the first months of the Covid-19 health crisis (as high as 90% in some health systems), most of it quickly reverted to “audio-only telemedicine” (or: phone calls, as we used to call [...] The post Why Physicians Don’t Like Being on Camera appeared first on Ingenium Digital Health Advisors.

  • A Telehealth Strategy Gap Analysis
    by Christian Milaster on August 31, 2021 at 6:37 am

    Strategy is one of those business concepts that either gets you excited or leaves you irritated because it is so overused. Even the picture for this article is somewhat a comical caricature of the concept of overcoming a gap. Yet strategy, “a plan of action to achieve a specific goal”, is always present when action [...] The post A Telehealth Strategy Gap Analysis appeared first on Ingenium Digital Health Advisors.

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