With telehealth having been launched virtually overnight in most healthcare organizations, many leaders are pretty much in the dark when it comes to their insights into the performance of their organization’s telehealth services. Without “knowing how it’s going”, healthcare organizations risk alienating clinicians, limiting patients’ access to care, and hurting their bottom line. In [...] The post 5 Telehealth Metrics Healthcare Leaders Need to Pay Attention to appeared first on Ingenium Digital Health Advisors.

The Covid-19 health crisis accelerated the wide-spread adoption of virtual care to quickly get care to the patients while keeping physicians, staff and patients safe. But after many months of some patients being seen “virtual only”, the question is asked: Is virtual care worsening outcomes? A Simple 4-step Care Process I’ve been working in [...] The post Is Virtual Care Worsening Outcomes? appeared first on Ingenium Digital Health Advisors.

As we are getting more and more familiar with the new virtual care paradigm, the “new normal” seems to slowly now also embrace the widespread abomination of traditional care: Making Patients Wait. Thus my plea is: No Virtual Care Waiting Rooms, please! Virtual Care Waiting Rooms are Necessary! Now, don’t get me wrong — [...] The post No Virtual Care Waiting Rooms, Please! appeared first on Ingenium Digital Health Advisors.