Telehealth Community

During the COVID-19 health crisis and beyond many need access to guidance on telehealth, including clinical, legal, and technical expertise, as well as advice from peers. Participation in this community is free.

Welcome to the Telehealth Community

CSI Solutions and its partners have launched this community to enable rapid access to telehealth information and resources. Join the conversation to learn and contribute to this important work.

Meet Our Community Facilitators

Roger Chaufournier, MHSA
CEO of CSI Solutions

Kathy Reims, MD, FAAFP
CMO of CSI Solutions

Christian Milaster, MS
Founder and President
Ingenium Digital Health

Peter Caplan, MPCD, MS
Telehealth Strategy & Implementation Advisor Ingenium Digital Health Advisors


Join the Telehealth Forums to share insights and questions. Once you login, you can choose the Subscriptions option to receive email notifications of new posts.

Participation is free. We will not share your contact information with vendors or other third parties. Some products and services recommended by peers may have associated costs.

July 9, 2020 – Optimizing Your Telehealth Services The 6 Hallmarks of Excellent Telehealth Services

View Webinar Recording  View Webinar Slides

Selected Recent Telehealth Resources

This is a nice piece outlining competencies needing to be taught at various level of medical training relative to telehealth and can be adapted for other purposes.
Published on: 2020-11-12
This change package is built on a set of primary and secondary drivers that lead to optimization of telehealth services.
Published on: 2020-09-24
This updated site provides AMA updates and a link to AMA’s Steps Forward Module on Telemedicine.
Published on: 2020-07-14
This 60-minute HIMMS webcast explores how Northwell Health is leveraging multiple technology platforms in new ways during the COVID-19 health crisis.
Published on: 2020-07-14
Optimizing telehealth
Published on: 2020-07-14
The following sample scripts can help your front desk team manage the process of helping patients handling the shift to telehealth appointments.
Published on: 2020-07-14

Telehealth Updates

Ingenium Digital Health Advisors Optimizing Care Delivery

  • The Bare Necessities of a Telehealth Program
    by Christian Milaster on July 13, 2021 at 5:55 am

    Telehealth has taken the care delivery world by storm due to the Covid-19 health crisis. An esoteric way to receive care at best before March 2020, virtually every patient has heard about telehealth if not even tried it. While the majority of so-called “telehealth visits” were conducted over the phone (for a variety of [...] The post The Bare Necessities of a Telehealth Program appeared first on Ingenium Digital Health Advisors.

  • Designing Smooth Telehealth Workflows
    by Christian Milaster on July 6, 2021 at 6:14 am

    Have you ever thought about the meaning of the word “workflow”? Once you do, it’s quite obvious: the workflow defines how the work flows — literally. In this week’s Telehealth Tuesday I’ll share some of my insights on optimizing telehealth workflows so that they are efficient, effective — and smooth! And I’ll be leveraging [...] The post Designing Smooth Telehealth Workflows appeared first on Ingenium Digital Health Advisors.

  • Essential Tools for Optimizing Telehealth
    by Christian Milaster on June 29, 2021 at 7:31 am

    Optimization is commonly defined as the act of making the best use of a resource. Optimization is also a mindset to continually improve: not to pursue perfection, but to continue to reduce wasted time or resources.If we were living in a static world, optimization would be akin to putting the finishing touches on something: to [...] The post Essential Tools for Optimizing Telehealth appeared first on Ingenium Digital Health Advisors.

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