Telehealth Community

During the COVID-19 health crisis and beyond many need access to guidance on telehealth, including clinical, legal, and technical expertise, as well as advice from peers. Participation in this community is free.

Welcome to the Telehealth Community

CSI Solutions and its partners have launched this community to enable rapid access to telehealth information and resources. Join the conversation to learn and contribute to this important work.

Meet Our Community Facilitators

Roger Chaufournier, MHSA
CEO of CSI Solutions

Kathy Reims, MD, FAAFP
CMO of CSI Solutions

Christian Milaster, MS
Founder and President
Ingenium Digital Health

Peter Caplan, MPCD, MS
Telehealth Strategy & Implementation Advisor Ingenium Digital Health Advisors


Join the Telehealth Forums to share insights and questions. Once you login, you can choose the Subscriptions option to receive email notifications of new posts.

Participation is free. We will not share your contact information with vendors or other third parties. Some products and services recommended by peers may have associated costs.

July 9, 2020 – Optimizing Your Telehealth Services The 6 Hallmarks of Excellent Telehealth Services

View Webinar Recording  View Webinar Slides

Selected Recent Telehealth Resources

This is a nice piece outlining competencies needing to be taught at various level of medical training relative to telehealth and can be adapted for other purposes.
Published on: 2020-11-12
This change package is built on a set of primary and secondary drivers that lead to optimization of telehealth services.
Published on: 2020-09-24
This updated site provides AMA updates and a link to AMA’s Steps Forward Module on Telemedicine.
Published on: 2020-07-14
This 60-minute HIMMS webcast explores how Northwell Health is leveraging multiple technology platforms in new ways during the COVID-19 health crisis.
Published on: 2020-07-14
Optimizing telehealth
Published on: 2020-07-14
The following sample scripts can help your front desk team manage the process of helping patients handling the shift to telehealth appointments.
Published on: 2020-07-14

Telehealth Updates

Ingenium Digital Health Advisors Optimizing Care Delivery

  • 100% Telehealth is not a Dream
    by Christian Milaster on November 23, 2021 at 8:35 am

    Over the past two years, telehealth has proven itself to be a viable approach to delivering care safely and effectively in many cases, under many circumstances. While telehealth can never replace in-person care, we can and we should get to using telehealth 100% of the time when appropriate. While a future is imaginable where [...] The post 100% Telehealth is not a Dream appeared first on Ingenium Digital Health Advisors.

  • What is your C.P.T Code
    by Christian Milaster on November 11, 2021 at 7:22 am

    In the world of healthcare, a CPT® code typically refers to the (trademarked) acronym of the Current Procedural Terminology, a set of codes used to describe medical procedures received by patients. In the world of communications, a code is a system of rules to convert information into another form. Like a Morse code, an [...] The post What is your C.P.T Code appeared first on Ingenium Digital Health Advisors.

  • A Framework for Telehealth Optimization
    by Christian Milaster on November 9, 2021 at 10:12 am

    Over the past year, telehealth has proven itself as a viable and desirable way to deliver good care at a distance. Just like any medical procedure, test or care delivery modality, though, it needs to be used judiciously, as a clinical tool that is consciously applied. But telehealth is undoubtedly here to stay. Many healthcare [...] The post A Framework for Telehealth Optimization appeared first on Ingenium Digital Health Advisors.

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