Telehealth Community

During the COVID-19 health crisis and beyond many need access to guidance on telehealth, including clinical, legal, and technical expertise, as well as advice from peers. Participation in this community is free.

Welcome to the Telehealth Community

CSI Solutions and its partners have launched this community to enable rapid access to telehealth information and resources. Join the conversation to learn and contribute to this important work.

Meet Our Community Facilitators

Roger Chaufournier, MHSA
CEO of CSI Solutions

Kathy Reims, MD, FAAFP
CMO of CSI Solutions

Christian Milaster, MS
Founder and President
Ingenium Digital Health

Peter Caplan, MPCD, MS
Telehealth Strategy & Implementation Advisor Ingenium Digital Health Advisors


Join the Telehealth Forums to share insights and questions. Once you login, you can choose the Subscriptions option to receive email notifications of new posts.

Participation is free. We will not share your contact information with vendors or other third parties. Some products and services recommended by peers may have associated costs.

July 9, 2020 – Optimizing Your Telehealth Services The 6 Hallmarks of Excellent Telehealth Services

View Webinar Recording  View Webinar Slides

Selected Recent Telehealth Resources

This is a nice piece outlining competencies needing to be taught at various level of medical training relative to telehealth and can be adapted for other purposes.
Published on: 2020-11-12
This change package is built on a set of primary and secondary drivers that lead to optimization of telehealth services.
Published on: 2020-09-24
This 60-minute HIMMS webcast explores how Northwell Health is leveraging multiple technology platforms in new ways during the COVID-19 health crisis.
Published on: 2020-07-14
Optimizing telehealth
Published on: 2020-07-14
The following sample scripts can help your front desk team manage the process of helping patients handling the shift to telehealth appointments.
Published on: 2020-07-14
This updated site provides AMA updates and a link to AMA's Steps Forward Module on Telemedicine.
Published on: 2020-07-14

Telehealth Updates

Ingenium Digital Health Advisors Optimizing Care Delivery

  • Telehealth & Covid-19: Past, Present & Future
    by Christian Milaster on April 13, 2021 at 5:58 am

    Over the past year, a lot has happened, is still happening and is going to happen in the Telehealth universe. At the height of the Covid-19 health crisis we’ve seen an unprecedented growth of telehealth followed by a dip in utilization as people were trying on “hybrid care”. Now, a year into the widespread [...] The post Telehealth & Covid-19: Past, Present & Future appeared first on Ingenium Digital Health Advisors.

  • Hybrid Care 2021: The Best of Both Worlds
    by Christian Milaster on April 6, 2021 at 8:06 am

    The concept of hybrid is to combine the best of two worlds. A gasoline engine and an electric engine in hybrid cars. In-person and virtual learning in hybrid learning. Or peanut butter and jelly, ice cream with chocolate sauce or pizza with pineapples (okay, I understand the last one is debatable ;-). In a [...] The post Hybrid Care 2021: The Best of Both Worlds appeared first on Ingenium Digital Health Advisors.

  • Telehealth is a Clinical Tool: Use it as Such
    by Christian Milaster on March 30, 2021 at 6:29 am

    Telehealth is everywhere. In the news. On Clubhouse. On the radio. On the frontpage of hometown newspapers. But we need to stop treating telehealth like it’s a novelty, or a distinctly new service offering. Or, even worse, as a “digital health” technology. At its essence, Telehealth is merely a clinical tool. It can be [...] The post Telehealth is a Clinical Tool: Use it as Such appeared first on Ingenium Digital Health Advisors.

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