Telehealth Community

During the COVID-19 health crisis and beyond many need access to guidance on telehealth, including clinical, legal, and technical expertise, as well as advice from peers. Participation in this community is free.

Welcome to the Telehealth Community

CSI Solutions and its partners have launched this community to enable rapid access to telehealth information and resources. Join the conversation to learn and contribute to this important work.

Meet Our Community Facilitators

Roger Chaufournier, MHSA
CEO of CSI Solutions

Kathy Reims, MD, FAAFP
CMO of CSI Solutions

Christian Milaster, MS
Founder and President
Ingenium Digital Health

Peter Caplan, MPCD, MS
Telehealth Strategy & Implementation Advisor Ingenium Digital Health Advisors


Join the Telehealth Forums to share insights and questions. Once you login, you can choose the Subscriptions option to receive email notifications of new posts.

Participation is free. We will not share your contact information with vendors or other third parties. Some products and services recommended by peers may have associated costs.

July 9, 2020 – Optimizing Your Telehealth Services The 6 Hallmarks of Excellent Telehealth Services

View Webinar Recording  View Webinar Slides

Selected Recent Telehealth Resources

This is a nice piece outlining competencies needing to be taught at various level of medical training relative to telehealth and can be adapted for other purposes.
Published on: 2020-11-12
This change package is built on a set of primary and secondary drivers that lead to optimization of telehealth services.
Published on: 2020-09-24
This 60-minute HIMMS webcast explores how Northwell Health is leveraging multiple technology platforms in new ways during the COVID-19 health crisis.
Published on: 2020-07-14
Optimizing telehealth
Published on: 2020-07-14
The following sample scripts can help your front desk team manage the process of helping patients handling the shift to telehealth appointments.
Published on: 2020-07-14
This updated site provides AMA updates and a link to AMA's Steps Forward Module on Telemedicine.
Published on: 2020-07-14

Telehealth Updates

Ingenium Digital Health Advisors Optimizing Care Delivery

  • Improving Mental & Behavioral Health at a Distance
    by Christian Milaster on May 11, 2021 at 8:34 am

    The use of video visits for the treatment of mental and behavioral health was one of the first applications of telehealth. But over the past decades TeleBehavioralHealth (which includes TeleMentalHealth) has evolved into a cornucopia of “care at a distance” scenarios. In this telemedicine services spotlight article, I'll be shining a light on how multiple [...] The post Improving Mental & Behavioral Health at a Distance appeared first on Ingenium Digital Health Advisors.

  • The 10-fold Return on Mastering Webside Manners (Part 3)
    by Christian Milaster on May 4, 2021 at 4:23 am

    The expression of “webside manners” is a play on word of combining web presence with bedside manners. In this third and final part we are concluding this series by describing the 10 benefits that derive from investing just a little bit of time to train clinicians on the best practices of conducting video telemedicine. [...] The post The 10-fold Return on Mastering Webside Manners (Part 3) appeared first on Ingenium Digital Health Advisors.

  • The 10-fold Return on Mastering Webside Manners (Part 2)
    by Christian Milaster on April 27, 2021 at 6:39 am

    The positive effect of good “bedside manners”, i.e., clinicians' behavior toward patients, has been studied and understood for many years. As a study of 13 clinical trials found, “when doctors were given training to hone their people skills, patients typically fared better in their efforts to lose weight, lower their blood pressure, or manage [...] The post The 10-fold Return on Mastering Webside Manners (Part 2) appeared first on Ingenium Digital Health Advisors.

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