Telehealth Community

During the COVID-19 health crisis and beyond many need access to guidance on telehealth, including clinical, legal, and technical expertise, as well as advice from peers. Participation in this community is free.

Welcome to the Telehealth Community

CSI Solutions and its partners have launched this community to enable rapid access to telehealth information and resources. Join the conversation to learn and contribute to this important work.

Meet Our Community Facilitators

Roger Chaufournier, MHSA
CEO of CSI Solutions

Kathy Reims, MD, FAAFP
CMO of CSI Solutions

Christian Milaster, MS
Founder and President
Ingenium Digital Health

Peter Caplan, MPCD, MS
Telehealth Strategy & Implementation Advisor Ingenium Digital Health Advisors


Join the Telehealth Forums to share insights and questions. Once you login, you can choose the Subscriptions option to receive email notifications of new posts.

Participation is free. We will not share your contact information with vendors or other third parties. Some products and services recommended by peers may have associated costs.

July 9, 2020 – Optimizing Your Telehealth Services The 6 Hallmarks of Excellent Telehealth Services

View Webinar Recording  View Webinar Slides

Selected Recent Telehealth Resources

This is a nice piece outlining competencies needing to be taught at various level of medical training relative to telehealth and can be adapted for other purposes.
Published on: 2020-11-12
This change package is built on a set of primary and secondary drivers that lead to optimization of telehealth services.
Published on: 2020-09-24
This updated site provides AMA updates and a link to AMA’s Steps Forward Module on Telemedicine.
Published on: 2020-07-14
This 60-minute HIMMS webcast explores how Northwell Health is leveraging multiple technology platforms in new ways during the COVID-19 health crisis.
Published on: 2020-07-14
Optimizing telehealth
Published on: 2020-07-14
The following sample scripts can help your front desk team manage the process of helping patients handling the shift to telehealth appointments.
Published on: 2020-07-14

Telehealth Updates

Ingenium Digital Health Advisors Optimizing Care Delivery

  • Are you still using Telehealth Pilots?
    by Christian Milaster on June 15, 2021 at 4:51 am

    Or have you already hired Proof-of-Concepts? I am relentlessly driven to optimize efficiency and effectiveness in everything I do. Having been involved in the design and implementation of technical solutions for close to 35 years, I’ve long been frustrated by the corporate concept of “running a pilot”. The name pilot here, as opposed to our [...] The post Are you still using Telehealth Pilots? appeared first on Ingenium Digital Health Advisors.

  • EHR Telehealth: A CTO’s dream & the nightmare of MDs & patients
    by Christian Milaster on June 8, 2021 at 6:48 am

    “The bitterness of poor quality remains long after the sweetness of low price is forgotten.” — Ben Franklin Selecting your EHR/EMR’s embedded telehealth offering seems to be a straightforward decision: all clinicians already have access to the software and the telehealth functionality is embedded into the EHR and thereby “integrated”. But I have to [...] The post EHR Telehealth: A CTO’s dream & the nightmare of MDs & patients appeared first on Ingenium Digital Health Advisors.

  • Improving the Performance of Telebehavioral Health
    by Christian Milaster on June 1, 2021 at 11:45 am

    Over the last few weeks, Telehealth Tuesday has covered the various facets of Telebehavioral Health and how to take your Telebehavioral Health service to the next level. In this week’s column we’re applying the concept of measuring telehealth success to Telebehavioral Health, a key step toward improving the performance of your Telebehavioral Health services. [...] The post Improving the Performance of Telebehavioral Health appeared first on Ingenium Digital Health Advisors.

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