Telehealth Community

During the COVID-19 health crisis and beyond many need access to guidance on telehealth, including clinical, legal, and technical expertise, as well as advice from peers. Participation in this community is free.

Welcome to the Telehealth Community

CSI Solutions and its partners have launched this community to enable rapid access to telehealth information and resources. Join the conversation to learn and contribute to this important work.

Meet Our Community Facilitators

Roger Chaufournier, MHSA
CEO of CSI Solutions

Kathy Reims, MD, FAAFP
CMO of CSI Solutions

Christian Milaster, MS
Founder and President
Ingenium Digital Health

Peter Caplan, MPCD, MS
Telehealth Strategy & Implementation Advisor Ingenium Digital Health Advisors


Join the Telehealth Forums to share insights and questions. Once you login, you can choose the Subscriptions option to receive email notifications of new posts.

Participation is free. We will not share your contact information with vendors or other third parties. Some products and services recommended by peers may have associated costs.

July 9, 2020 – Optimizing Your Telehealth Services The 6 Hallmarks of Excellent Telehealth Services

View Webinar Recording  View Webinar Slides

Selected Recent Telehealth Resources

This is a nice piece outlining competencies needing to be taught at various level of medical training relative to telehealth and can be adapted for other purposes.
Published on: 2020-11-12
This change package is built on a set of primary and secondary drivers that lead to optimization of telehealth services.
Published on: 2020-09-24
This updated site provides AMA updates and a link to AMA’s Steps Forward Module on Telemedicine.
Published on: 2020-07-14
This 60-minute HIMMS webcast explores how Northwell Health is leveraging multiple technology platforms in new ways during the COVID-19 health crisis.
Published on: 2020-07-14
Optimizing telehealth
Published on: 2020-07-14
The following sample scripts can help your front desk team manage the process of helping patients handling the shift to telehealth appointments.
Published on: 2020-07-14

Telehealth Updates

Ingenium Digital Health Advisors Optimizing Care Delivery

  • Addressing Patients’ Top 3 Telehealth Pain Points
    by Aubrey Carampatana on October 19, 2021 at 6:24 am

    According to a survey published by J.D. Power, the three top complaints by patients about telehealth include: limited services lack of awareness of costs confusing technology requirements In this week’s column of Telehealth Tuesday I’m presenting three solutions to address those complaints. The Good News The good news from the survey is the stark [...] The post Addressing Patients’ Top 3 Telehealth Pain Points appeared first on Ingenium Digital Health Advisors.

  • Enabling Virtual Care: Forms, Appointments, and More
    by Christian Milaster on October 12, 2021 at 5:21 am

    In recent months healthcare leaders’ perception of telehealth has shifted. It seems that the realization finally hit that this form of care delivery is definitely “here to stay” and that a healthcare organization ought to do something about it, if they wanted to stay competitive — and give their patients what they want most: convenient [...] The post Enabling Virtual Care: Forms, Appointments, and More appeared first on Ingenium Digital Health Advisors.

  • 9 Ways to Deliver Extraordinary Care Virtually
    by Christian Milaster on October 5, 2021 at 3:21 am

    What is Extraordinary Care?Extraordinary Care is delighted clinicians, staff, and patients working together to restore and maintain the patients’ well being, delivered at the lowest cost in a timely manner.Contrast that with ordinary care:Ordinary care is ineffective, repetitive, duplicative, transactional, prone to errors.Ordinary care leaves physicians overwhelmed, disillusioned and burned out.Ordinary care limits access to [...] The post 9 Ways to Deliver Extraordinary Care Virtually appeared first on Ingenium Digital Health Advisors.

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