Telehealth Community

During the COVID-19 health crisis and beyond many need access to guidance on telehealth, including clinical, legal, and technical expertise, as well as advice from peers. Participation in this community is free.

Welcome to the Telehealth Community

CSI Solutions and its partners have launched this community to enable rapid access to telehealth information and resources. Join the conversation to learn and contribute to this important work.

Meet Our Community Facilitators

Roger Chaufournier, MHSA
CEO of CSI Solutions

Kathy Reims, MD, FAAFP
CMO of CSI Solutions

Christian Milaster, MS
Founder and President
Ingenium Digital Health

Peter Caplan, MPCD, MS
Telehealth Strategy & Implementation Advisor Ingenium Digital Health Advisors


Join the Telehealth Forums to share insights and questions. Once you login, you can choose the Subscriptions option to receive email notifications of new posts.

Participation is free. We will not share your contact information with vendors or other third parties. Some products and services recommended by peers may have associated costs.

Upcoming Telehealth Webinars

December 3, 2020 12 PM ET – Telehealth Care Delivery: Beyond the Walls of the Hospital

Changes in health care delivery and technology have extended care beyond the walls of the hospital. Acute care in the home addresses factors patients care most about: convenience, cost, and personalization. To provide this innovative, accessible care model, healthcare organizations should consider implementing technology-assisted solutions that enable in-home acute care delivery. This session will explore new approaches in care delivery, with specific examples of products and how they are used to make acute care in the home a successful reality.
• Erkan Hassan, , Pharm.D, Founder & President, Transformational Views Consulting Group, Inc.
• Karsten Russell-Wood, Portfolio Leader, Acute & Home, Philips

December 17, 2020 12 PM ET – Community as Medicine – Virtual Group Medical Visits

Group medical visits (shared medical appointments) have been growing in popularity with increasing evidence of their impact on patient outcomes. The COVID-19 pandemic has shifted the adoption curve with telemedicine, and many health care professionals are asking how the group visit model can be adapted to the telehealth environment.

Dr. Reims will discuss innovations and considerations for hosting group visits in the COVID and post COVID environment. Dr. Markle will present a case study for how a community-based nonprofit organization partners with health care organizations to support group visits in a virtual environment, and share insights gained from this powerful model of care delivery. Implications for deepening clinic-community integration and pathways to virtual group medical visit adoption will be explored, and the presentations will be followed by a facilitated dialogue with the audience.


  • Elizabeth Markle, Ph.D.
    Co-Founder at Open Source Wellness
    Associate Professor , Community Mental Health
    California Institute of Integrated Studies (CIIS), San Francisco, California
  • Kathy Reims, M.D., FAAFP
    Partner and Chief Medical Officer
    CSI Solutions, LLC
    Lafayette, Colorado

Previous Telehealth Webinars

September 17, 2020 – Telehealth Use Cases for Acute and Post-Acute Care

View Webinar Recording  View Webinar Slides
July 23, 2020 – Hybrid Care Delivery: The Best of Both Worlds

View Webinar Recording  View Webinar Slides
August 20, 2020 – Measuring Telehealth Success

View Webinar Recording  View Webinar Slides
July 23, 2020 – Hybrid Care Delivery: The Best of Both Worlds

View Webinar Recording  View Webinar Slides

July 9, 2020 – Optimizing Your Telehealth Services The 6 Hallmarks of Excellent Telehealth Services

View Webinar Recording  View Webinar Slides

Selected Recent Telehealth Resources

This is a nice piece outlining competencies needing to be taught at various level of medical training relative to telehealth and can be adapted for other purposes.
Published on: 2020-11-12
This change package is built on a set of primary and secondary drivers that lead to optimization of telehealth services.
Published on: 2020-09-24
This 60-minute HIMMS webcast explores how Northwell Health is leveraging multiple technology platforms in new ways during the COVID-19 health crisis.
Published on: 2020-07-14
Optimizing telehealth
Published on: 2020-07-14
The following sample scripts can help your front desk team manage the process of helping patients handling the shift to telehealth appointments.
Published on: 2020-07-14
This updated site provides AMA updates and a link to AMA's Steps Forward Module on Telemedicine.
Published on: 2020-07-14

Telehealth Updates

Ingenium Digital Health Advisors Optimizing Care Delivery

  • The 7 Levels of Telehealth Maturity
    by Aubrey Carampatana on December 1, 2020 at 5:07 am

    Telehealth has been launched at virtually every healthcare organization in the wake of the Covid-19 health crisis. While some initially treated it as a convenient backup solution, most have by now realized that telehealth is here to stay. But how do you make it better? What is needed to fully leverage telehealth’s potential? Enter [...] The post The 7 Levels of Telehealth Maturity appeared first on Ingenium Digital Health Advisors.

  • The Telehealth Landscape is About to Change
    by Christian Milaster on November 24, 2020 at 7:14 am

    These days, there are surely some interesting dynamics at play. And no, I’m not talking about the post-election dynamics or the holidays during a full-blown health crisis. I am talking about the forces at play at this very moment, preparing for the inevitable time later in 2021 when politics and everyday life are for [...] The post The Telehealth Landscape is About to Change appeared first on Ingenium Digital Health Advisors.

  • Telehealth Success is not about Clinical Outcomes
    by Christian Milaster on November 17, 2020 at 5:19 am

    I’d be the first to tell you that anything we do in healthcare has to focus on achieving positive clinical outcomes. And, just like any other care delivery modality, that includes telehealth. But Telehealth Success is not about Clinical Outcomes. Measuring Clinical Outcomes For 33 years I’ve been involved in using technology and workflow [...] The post Telehealth Success is not about Clinical Outcomes appeared first on Ingenium Digital Health Advisors.

Telehealth Forums

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Healthcare Communities Forums

Telehealth ForumsLast post
Telehealth Operations OasisPost questions or information on optimizing, launching, integrating telehealth9 Topics · 14 PostsLast post: Telehealth and Influenza · 3 months ago · Roger Chaufournier
Telehealth and Influenza
3 months ago · Roger Chaufournier
Telehealth Clinicians CornerPost questions or information on the clinical side of telehealth17 Topics · 22 PostsLast post: Telehealth Policies & Procedures f … · 3 weeks ago · Shelley Graves
Telehealth Technology TerminalPost questions or information on telehealth technology9 Topics · 9 PostsLast post: Technology in the Home and Communi … · 2 weeks ago · Roger Chaufournier
General TopicsLast post
News & EventsPost telehealth-related news or events here.9 Topics · 14 PostsLast post: News · 1 month ago · Greg Wolverton
1 month ago · Greg Wolverton
Water CoolerPost general topics that don't fit anywhere else.0 Topics · 0 PostsNo topics yet!
No topics yet!

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