Telehealth Community

During the COVID-19 health crisis and beyond many need access to guidance on telehealth, including clinical, legal, and technical expertise, as well as advice from peers. Participation in this community is free.

Welcome to the Telehealth Community

CSI Solutions and its partners have launched this community to enable rapid access to telehealth information and resources. Join the conversation to learn and contribute to this important work.

Meet Our Community Facilitators

Roger Chaufournier, MHSA
CEO of CSI Solutions

Kathy Reims, MD, FAAFP
CMO of CSI Solutions

Christian Milaster, MS
Founder and President
Ingenium Digital Health

Peter Caplan, MPCD, MS
Telehealth Strategy & Implementation Advisor Ingenium Digital Health Advisors

 

Join the Telehealth Forums to share insights and questions. Once you login, you can choose the Subscriptions option to receive email notifications of new posts.

Participation is free. We will not share your contact information with vendors or other third parties. Some products and services recommended by peers may have associated costs.

Upcoming Telehealth Webinars

September 17, 2020 2PM ET – Telehealth Use Cases for Acute and Post-Acute Care

Virtual Inpatient Care, Remote Patient Monitoring and other valuable use cases.
In this webinar, Christian Milaster and Erkan Hassan, will provide a comprehensive overview of healthcare’s most common uses of telehealth for acute care in the hospital and emergency room and post-acute care at home, nursing homes and hospice, including remote patient monitoring (RPM).

Christian Milaster is the Founder & President at Ingenium Digital Health Advisors and Co-Founder of the Telehealth Community. Erkan Hassan, PharmD, is the Acute & Critical Care Advisor at Ingenium Digital Health Advisors and Principal at Transformational Views Consulting.


Previous Telehealth Webinars


August 20, 2020 – Measuring Telehealth Success

View Webinar Recording  View Webinar Slides

July 23, 2020 – Hybrid Care Delivery: The Best of Both Worlds

View Webinar Recording  View Webinar Slides

July 9, 2020 – Optimizing Your Telehealth Services The 6 Hallmarks of Excellent Telehealth Services

View Webinar Recording  View Webinar Slides


Selected Recent Telehealth Resources

This 60-minute HIMMS webcast explores how Northwell Health is leveraging multiple technology platforms in new ways during the COVID-19 health crisis.
Published on: 2020-07-14
Optimizing telehealth
Published on: 2020-07-14
The following sample scripts can help your front desk team manage the process of helping patients handling the shift to telehealth appointments.
Published on: 2020-07-14
This updated site provides AMA updates and a link to AMA's Steps Forward Module on Telemedicine.
Published on: 2020-07-14

Telehealth Updates

Ingenium Digital Health Advisors Optimizing Care Delivery

  • Telehealth Success through Conscious Change Management
    by Christian Milaster on September 22, 2020 at 7:25 am

    A quote from one of the brothers Mayo, Dr. Charlie Mayo, has stuck with me all these years: "Today the only thing that is permanent is change." The quote was recorded almost 90 years ago in 1931 and never was more true than today. If change is what we have to deal with constantly, [...] The post Telehealth Success through Conscious Change Management appeared first on Ingenium Digital Health Advisors.

  • by Christian Milaster on September 15, 2020 at 6:28 am

    Telehealth Workflows, Policies & TechnologiesEvery extraordinary recipe for a sublime dish relies on superb ingredients and high-grade kitchen tools that the seasoned chefs carefully procure and maintain. The secret behind sublime telehealth, lies in a similar list of ingredients and tools, namely workflows, policies, and technology. While technology is obviously a key ingredient in a [...] The post appeared first on Ingenium Digital Health Advisors.

  • Why Healthcare Organizations need a Telehealth Strategy
    by Christian Milaster on September 8, 2020 at 6:33 am

    A bridge is typically a metaphor for creating a shortcut, crossing a chasm, or to overcome an obstacle like a river. A Telehealth Strategy serves the same purpose: to navigate you confidently across and through the uncertain future to get “to the other side”. Unlike bridges though, plans and strategies are not created to [...] The post Why Healthcare Organizations need a Telehealth Strategy appeared first on Ingenium Digital Health Advisors.

Telehealth Forums

Please or Register to create posts and topics.

Telehealth Clinicians Corner

Post questions or information on the clinical side of telehealth
TopicsLast post
HHS Telemedicine HACKsBy Roger Chaufournier0 Replies · 40 ViewsLast post: 2 weeks ago · Roger Chaufournier
2 weeks ago
Roger Chaufournier
Reducing Telehealth No Show RatesBy Roger Chaufournier1 Reply · 132 ViewsLast post: 1 month ago · Christian Milaster
1 month ago
Christian Milaster
Evidence of Telehealth EfficacyBy Roger Chaufournier0 Replies · 140 ViewsLast post: 2 months ago · Roger Chaufournier
2 months ago
Roger Chaufournier
Question about Patient ReistanceBy Roger Chaufournier1 Reply · 141 ViewsLast post: 2 months ago · Anthony Constantinou
2 months ago
Anthony Constantinou
Question on Experience wth Patient MonitoringBy Roger Chaufournier0 Replies · 123 ViewsLast post: 2 months ago · Roger Chaufournier
2 months ago
Roger Chaufournier
Patient Scripts for TelehealthBy Roger Chaufournier0 Replies · 160 ViewsLast post: 3 months ago · Roger Chaufournier
3 months ago
Roger Chaufournier
CMS Creates new Office of Burden Reduction and Health InformaticsBy Greg Wolverton0 Replies · 178 ViewsLast post: 3 months ago · Greg Wolverton
3 months ago
Greg Wolverton
As telehealth becomes the new normal, NCQA updates quality measuresBy Greg Wolverton1 Reply · 228 ViewsLast post: 3 months ago · Anthony Constantinou
3 months ago
Anthony Constantinou
Clinician's CornerBy Thomas Davis0 Replies · 247 ViewsLast post: 3 months ago · Thomas Davis
3 months ago
Thomas Davis
Tele-behavioral HealthBy Roger Chaufournier1 Reply · 252 ViewsLast post: 4 months ago · Christian Milaster
4 months ago
Christian Milaster
Teledentistry provides new insightsBy Kathy Reims0 Replies · 415 ViewsLast post: 4 months ago · Kathy Reims
4 months ago
Kathy Reims
Tele-dental CareBy Roger Chaufournier0 Replies · 307 ViewsLast post: 4 months ago · Roger Chaufournier
4 months ago
Roger Chaufournier
Telemedicine or Remote Care?By Christian Milaster0 Replies · 402 ViewsLast post: 4 months ago · Christian Milaster
4 months ago
Christian Milaster
AnnouncementsBy Roger Chaufournier1 Reply · 591 ViewsLast post: 5 months ago · Dan Kamyck
5 months ago
Dan Kamyck
Future of Primary Care After PandemicBy Roger Chaufournier0 Replies · 379 ViewsLast post: 5 months ago · Roger Chaufournier
5 months ago
Roger Chaufournier

Follow us on Twitter

🔹#KnowYourWhy - I finally figured out my #Why 😉 #softwareengineering #digitalhealth #telehealth #systemsthinking "Not under my watch will technology be (ab)used to irritate clinicians, care staff or patients."

🔹 Every recipe for a sublime dish relies on superb ingredients and high-grade kitchen tools. But what are the ingredients and tools for a sublime #telehealth experience?
#telemedicinetiny.cc/ing-shopping-list

🔹 A basic set of telehealth success metrics does not have to be complex, but it should focus on quality and outcome measures. #telehealth #telemedicine #covid19 https://buff.ly/3g70ijW

🔹 "With physical distancing, telemedicine is the answer to getting care to the people who need it, while keeping people home and out of the hospital and preventing people from getting sick." Great to chat with Zak from Formstack. https://buff.ly/3ade0yq

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