Telehealth Community

During the COVID-19 health crisis and beyond many need access to guidance on telehealth, including clinical, legal, and technical expertise, as well as advice from peers. Participation in this community is free.

Welcome to the Telehealth Community

CSI Solutions and its partners have launched this community to enable rapid access to telehealth information and resources. Join the conversation to learn and contribute to this important work.

Meet Our Community Facilitators

Roger Chaufournier, MHSA
CEO of CSI Solutions

Kathy Reims, MD, FAAFP
CMO of CSI Solutions

Christian Milaster, MS
Founder and President
Ingenium Digital Health

Kathy Letendre, MHA
Organizational Excellence Advisor
Ingenium Digital Health

Tom Davis, MD
Physician Telemedicine Advisor
Ingenium Digital Health


Join the Telehealth Forums to share insights and questions. Once you login, you can choose the Subscriptions option to receive email notifications of new posts.

Participation is free. We will not share your contact information with vendors or other third parties. Some products and services recommended by peers may have associated costs.

Upcoming Webinars


Optimizing Your Telehealth Services The 6 Hallmarks of Excellent Telehealth Services In response to the COVID-19 health crisis, many practices have launched telehealth services. Sweeping changes in the regulatory and reimbursement landscape now allow for the reimbursable delivery of remote care to keep patients, communities and providers safe. In this 60-minute webinar, join Christian Milaster, Founder & President of Ingenium Digital Health Advisors, as he shares pragmatic insights from the trenches of telehealth service optimization. In his talk, Christian will discuss the tactics you can employ to quickly improve your telehealth services, so that they are clinically and financially sound and enable your organization to be responsive to the health crisis.

Telehealth Resources

Selected recent Telehealth resources
COVID-19: Telehealth Takeaways from the CARES Act
Key takeaways from the CARES Act related to telehealth from legal experts at Foley and Lardner, LLP.

CHA Tele-visit Protocol
Detailed protocols, workflows, and script suggestions for telehealth visits from Cambridge Health Alliance.

KP Telehealth FAQs
An approved FAQ with answers to many questions related to COVID-19 from patients/family members. Developed by Kaiser Permanente.

Telehealth Triage Workflow
COVID-19 “Reason for Call,” a triage document for healthcare workers and KP employees. Developed by Kaiser Permanente.

Who to Test Workflow
Developed by Kaiser Permanente.

Telehealth Updates

Ingenium Digital Health Advisors Optimizing Care Delivery

  • Measuring Telehealth Success
    by Christian Milaster on June 30, 2020 at 6:44 am

    As one of America’s finest street philosophers quipped below, knowing where you’re going is quite important, unless you don’t mind ending up where you did not want to be. If you don’t know where you’re going,you’ll end up someplace else.— Yogi Berra Unfortunately many healthcare leaders are pretty much in the dark when it [...] The post Measuring Telehealth Success appeared first on Ingenium Digital Health Advisors.

  • How do you measure Telehealth Success?
    by Christian Milaster on June 23, 2020 at 5:01 am

    As the quote below highlights, measuring success can be a tricky business. Not all metrics we could collect are meaningful and some relevant aspects of telehealth success are difficult to measure accurately. Not everything that can be counted counts. Not everything that counts can be counted. — William Bruce Cameron In a recent conversation [...] The post How do you measure Telehealth Success? appeared first on Ingenium Digital Health Advisors.

  • TeleRooming: Preparing your patients for telemedicine visits
    by Christian Milaster on June 16, 2020 at 9:09 am

    For the last 17 years I’ve been an adamant fan and promoter of telehealth, predicting that over 80% of patients’ interactions with healthcare providers could be delivered “at a distance”. And it’s only 80% because I have also learned that telehealth, in its most common form as a live audio/video conversation, has its limitations to [...] The post TeleRooming: Preparing your patients for telemedicine visits appeared first on Ingenium Digital Health Advisors.

Telehealth Forums

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CMS Creates new Office of Burden Reduction and Health Informatics

In addition to reducing the hours and costs clinicians and providers incur for CMS-mandated compliance, the office will also focus on how health data can be harnessed for more efficient healthcare and improved patient experience.

CMS creates new Office of Burden Reduction and Health Informatics

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🔹 Telehealth in the Covid-19 Crisis: It’s going to get worse before it gets better. #telehealth #telemedicine #covid19

🔹 Do you see the whole picture of #telehealth, so your organization can unleash telehealth's full value? #telemedicine #connectedcare

🔹 In response to the #covid19 crisis, we must focus on evolving our distance and virtual care services into providing practicing medicine, not just #remotecare. #telemedicine #telehealth #clinicalquality

🔹 Change Management in Telemedicine is not limited to the staff and clinicians. We also need to help patients how to be better prepared for their next visit. #telehealth #telemedicine #covid19

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