Telehealth Community

During the COVID-19 health crisis and beyond many need access to guidance on telehealth, including clinical, legal, and technical expertise, as well as advice from peers. Participation in this community is free.

Welcome to the Telehealth Community

CSI Solutions and its partners have launched this community to enable rapid access to telehealth information and resources. Join the conversation to learn and contribute to this important work.

Meet Our Community Facilitators

Roger Chaufournier, MHSA
CEO of CSI Solutions

Kathy Reims, MD, FAAFP
CMO of CSI Solutions

Christian Milaster, MS
Founder and President
Ingenium Digital Health

Kathy Letendre, MHA
Organizational Excellence Advisor
Ingenium Digital Health

Tom Davis, MD
Physician Telemedicine Advisor
Ingenium Digital Health


Join the Telehealth Forums to share insights and questions. Once you login, you can choose the Subscriptions option to receive email notifications of new posts.

Participation is free. We will not share your contact information with vendors or other third parties. Some products and services recommended by peers may have associated costs.

Upcoming Telehealth Webinars

August 20, 2020 12PM ET – Measuring Telehealth Success


It is now obvious that Telehealth — in the form of a hybrid care delivery model that blends virtual and in-person care — is not a fad that will go away after Covid-19, but rather is here to stay. Healthcare leaders therefore most seek to optimize their organization’s telehealth services for success and long-term sustainability. The problem is that most leaders neither know how well (or bad) their telehealth service is going, nor what true success can or should look like.
Telehealth, when done correctly, will delight physicians, contribute to achieving all of the organization’s strategic objectives and bring significant financial success.

In this interactive webinar, Christian Milaster will lead participants through a series of pragmatic concepts, including how your organization can set its telehealth success targets, how and what to measure telehealth performance, the Physician Bill of Telehealth Rights and how to leverage telehealth to achieve strategic success.

September 17, 2020 12PM ET – Telehealth Use Cases for Acute and Post-Acute Care

Virtual Inpatient Care, Remote Patient Monitoring and other valuable use cases.
In this 60-minute webinar, join Christian Milaster, Founder & President of Ingenium Digital Health Advisors, as he shares real-life examples from his experience in helping healthcare organizations to offer the best of both worlds.

Previous Telehealth Webinars

July 23, 2020 – Hybrid Care Delivery: The Best of Both Worlds

View Webinar Recording  View Webinar Slides

July 9, 2020 – Optimizing Your Telehealth Services The 6 Hallmarks of Excellent Telehealth Services

View Webinar Recording  View Webinar Slides

Selected Recent Telehealth Resources

This 60-minute HIMMS webcast explores how Northwell Health is leveraging multiple technology platforms in new ways during the COVID-19 health crisis.
Published on: 2020-07-14
Optimizing telehealth
Published on: 2020-07-14
The following sample scripts can help your front desk team manage the process of helping patients handling the shift to telehealth appointments.
Published on: 2020-07-14
This updated site provides AMA updates and a link to AMA's Steps Forward Module on Telemedicine.
Published on: 2020-07-14

Telehealth Updates

Ingenium Digital Health Advisors Optimizing Care Delivery

  • TeleAcuteCare – Telehealth in the Hospital
    by Christian Milaster on August 11, 2020 at 7:12 am

    In the middle of the Covid-19 health crisis most of us think of telehealth as a way to keep people out of the clinic environment, out of the hospital. But there are a number of excellent use cases for using telehealth with patients in an acute care situation. They include: TeleRadiology, TeleEEG TeleTriage/Evaluation TeleStroke/TeleNeurology [...] The post TeleAcuteCare – Telehealth in the Hospital appeared first on Ingenium Digital Health Advisors.

  • Telehealth Visits are more Secure, Offer more Privacy
    by Christian Milaster on August 4, 2020 at 6:27 am

    Did that headline stump you? Do you think of telehealth as offering more privacy or less privacy than an in-person visit? We live in interesting times and not just because of Covid-19. Data breaches, identity theft and other data privacy and security breaches nowadays seem to be the norm rather than the exception. So [...] The post Telehealth Visits are more Secure, Offer more Privacy appeared first on Ingenium Digital Health Advisors.

  • Healthcare Innovation: My Take on 7 Big Ideas
    by Christian Milaster on July 28, 2020 at 6:31 am

    Last week, Beckers’ Hospital Review posted a collection of quotes from 9 healthcare leaders about the role of innovation in healthcare. What’s striking about the list of quotes is how widely these leaders recognize the importance of delivering care at a distance now and in the future. For the past 25 years, telehealth converts [...] The post Healthcare Innovation: My Take on 7 Big Ideas appeared first on Ingenium Digital Health Advisors.

Telehealth Forums

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Experience with EHR Integration and Telehealth

On yesterday's telehealth webcast, a question arose about experience with integration of telehealth and EHR.  Any observations to share with respect to your own experiences?

Follow us on Twitter

🔹 There are four areas of leadership every #telehealth program needs. Executive, Clinical, Technical, and Operational. #telemedicine #covid19

🔹 Are your physicians embracing telemedicine? Are you a physician that likes doing telemedicine? If not, read on. #telehealth #telemedicine

🔹 COVID-19 Telehealth - do you have clinical guidelines, provider training, first-visit tech checks, internal pre-authorization? Read more below. #telehealth #telemedicine #covid19

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