Telehealth Community

During the COVID-19 health crisis and beyond many need access to guidance on telehealth, including clinical, legal, and technical expertise, as well as advice from peers. Participation in this community is free.

Welcome to the Telehealth Community

CSI Solutions and its partners have launched this community to enable rapid access to telehealth information and resources. Join the conversation to learn and contribute to this important work.

Meet Our Community Facilitators

Roger Chaufournier, MHSA
CEO of CSI Solutions

Kathy Reims, MD, FAAFP
CMO of CSI Solutions

Christian Milaster, MS
Founder and President
Ingenium Digital Health

Peter Caplan, MPCD, MS
Telehealth Strategy & Implementation Advisor Ingenium Digital Health Advisors


Join the Telehealth Forums to share insights and questions. Once you login, you can choose the Subscriptions option to receive email notifications of new posts.

Participation is free. We will not share your contact information with vendors or other third parties. Some products and services recommended by peers may have associated costs.

July 9, 2020 – Optimizing Your Telehealth Services The 6 Hallmarks of Excellent Telehealth Services

View Webinar Recording  View Webinar Slides

Selected Recent Telehealth Resources

This is a nice piece outlining competencies needing to be taught at various level of medical training relative to telehealth and can be adapted for other purposes.
Published on: 2020-11-12
This change package is built on a set of primary and secondary drivers that lead to optimization of telehealth services.
Published on: 2020-09-24
This 60-minute HIMMS webcast explores how Northwell Health is leveraging multiple technology platforms in new ways during the COVID-19 health crisis.
Published on: 2020-07-14
Optimizing telehealth
Published on: 2020-07-14
The following sample scripts can help your front desk team manage the process of helping patients handling the shift to telehealth appointments.
Published on: 2020-07-14
This updated site provides AMA updates and a link to AMA's Steps Forward Module on Telemedicine.
Published on: 2020-07-14

Telehealth Updates

Ingenium Digital Health Advisors Optimizing Care Delivery

  • Thoughts on Foley & Lardner’s Top 5 Telehealth Law Predictions for 2021
    by Christian Milaster on January 26, 2021 at 7:13 am

    In December I surmised that, indeed, telehealth reimbursement is here to stay - simply because it was already pretty good before the Covid-19 health crisis emergency regulations. Granted, the biggest hurdle that was removed — allowing Medicare patients to receive telehealth regardless of their location — was definitely the most important “gift”. Periodically, well-known [...] The post Thoughts on Foley & Lardner’s <br />Top 5 Telehealth Law Predictions for 2021 appeared first on Ingenium Digital Health Advisors.

  • 3 Characteristics & 3 Root Causes of Mediocre Telehealth
    by Christian Milaster on January 19, 2021 at 9:49 am

    The Covid-19 health crisis quickly turned everyone’s attention to telehealth as a means to keep providers and staff safe and patients both safe and healthy. Most organizations very quickly stood up telemedicine without the knowledge on how to properly launch this new clinical service offering. Now, in 2021, most organizations are taking a step [...] The post 3 Characteristics & 3 Root Causes of Mediocre Telehealth appeared first on Ingenium Digital Health Advisors.

  • Is Audio-Only Telehealth Good Medicine?
    by Christian Milaster on January 12, 2021 at 6:19 am

    Last week a telehealth workgroup comprising insurers, providers, and policy makers from the state of Vermont submitted a recommendation to their state, arguing for keeping the reimbursement for audio-only (telephonic) telehealth. But is audio-only telehealth good medicine? Should there be payment for what some consider to be subpar clinical care? The Genesis of Widespread [...] The post Is Audio-Only Telehealth Good Medicine? appeared first on Ingenium Digital Health Advisors.

Telehealth Forums

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Hospital in the Home

In the last week I have had four discussions with organizations interested in understanding the hospital-in-the-home model and how COVID will accelerate the push of care delivery outside of the hospital walls and into the community/home.

The eICU model is one example originally developed by my colleague from Johns Hopkins Dr. Brian Rosenfeld.

What opportunities are there for a hospital in the home?

Check out the Samsung presentation in the Resource Center on this site for some

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